Single VA’s, Small Groups, Whole Departments

Contact Center Services

Empower your business with a full-service contact center built to handle every customer interaction, from inbound and outbound calls to logistics coordination. Our trained agents manage your customer communication, dispatch, and support processes so your operations run smoothly and efficiently.

Professional customer service team providing administrative support
Professional customer service team providing administrative support

What We Do

We deliver tailored support services that enhance your operations, strengthen customer relationships, and keep your business running smoothly every day.

Inbound and Outbound Calling

Professional handling of customer inquiries, follow-ups, and outbound outreach.

Escalated Calls Management

Expert resolution for complex customer concerns, ensuring timely solutions and a positive experience through skilled communication.

Call for Third Party & Manufacturer Authorizations

Coordinating with partners to secure timely and accurate repair approvals.

Parts Research, Lookup & Order Confirmation

Accurate identification and verification of required parts, with efficient coordination to confirm availability, pricing, and order completion.

Job Appointment Scheduling, Confirmations, Reminders and Rescheduling

Streamlining schedules and reminders for efficient, on-time service coordination.

General Office Support & Administration

Providing reliable assistance with daily office operations and administrative tasks.

What Our
Clients Are Saying

Hear directly from businesses that have grown with JustPressOne. Real stories, real results — straight from our satisfied clients.

★★★★★

JustPressOne has been a game changer for us. Since June 2024, their team has efficiently handled our warranty claims processing, cutting our wait time for credits and payments in half. Their constant communication ensures issues are resolved almost immediately. We highly recommend their services to any appliance servicer looking to simplify their warranty claims process.

Terry Hillebrand

Don’s Appliances

★★★★★

We’ve been using JustPressOne for over two years and are pleased with their efficient warranty claims processing. Outsourcing to them has streamlined our process and proven to be cost-effective. We highly recommend JustPressOne’s claims processing services!

Special thanks to Kirk, our dedicated contact, who has taken the time to learn about our company and handles all our claims with great attention to detail.

Pat Montague

TeeVax Home Appliance & Kitchen Center

★★★★★

I am extremely impressed with the efficiency and quality of the overseas services provided by your team. Lea and Nyzile have been exceptional partners, demonstrating responsiveness, attention to detail, and a commitment to excellence, especially during the peak season. Their contributions have significantly impacted our operations. Thank you for your outstanding service and support.

Paige Baird

General Manager, Michaelson's Appliance Repair

No more missed calls. No more late-night admin work.

Let our reliable Team of Customer Service Agents keep your business organized and your clients happy—without the overhead of a full-time hire!

CONTACT US TODAY →